FAQ

How will I know if my order is successful?

Once you have placed an order with Lucid Memoir, you will receive a confirmation email to the email address provided during the checkout process. This email will contain all the details of your order, including the items purchased, total cost, and shipping information. Additionally, you can log in to your account on our website and check your order history to confirm the status of your purchase. If you have any concerns about the success of your order, please don't hesitate to reach out to our customer service team for assistance. We strive to ensure a seamless and transparent ordering process for all our customers.
How do I contact customer services at Lucid Memoir

At Lucid Memoir, we pride ourselves on exceptional customer service. Should you have any questions or concerns, our dedicated customer service team is available via email at info@lucidmemoir.com. We strive to respond to all inquiries within 24 hours during our operating hours, which are Monday through Friday from 9am to 6pm GMT. Our team is committed to ensuring that you have a smooth and enjoyable experience with us, and we are here to assist you every step of the way.
When will I receive my order from Lucid Memoir?

At Lucid Memoir, we strive to fulfill and ship orders as quickly as possible. Once your order is placed, it will typically take 1-2 business days for our team to process and carefully package your items. After processing, the shipping time will depend on your location and the shipping method you choose at checkout. Standard shipping within the UK usually takes 3-5 business days, while international shipping may take longer. For more specific delivery estimates, please refer to the tracking information provided with your order. We appreciate your patience and understanding as we work to deliver your beautiful artwork to you in a timely manner. Thank you for supporting Lucid Memoir!
Where do you deliver to?

We deliver globally. In special cases where it is not possible, we will do our best to inform and refund you promptly. If you have special delivery requests, please ensure you advise of this on your purchase note
How is my artwork packaged?

We take great care is packaging your artwork to ensure it arrives in pristine condition. Each piece is carefully handled, and places in a plastic free sleeve. As well as being supported by a durable backing board for strength. It is then posted in a sealed water resistant envelope.
How long do refunds take?

Once the returned item is received, it may take up to 5-7 business days for the refund to be processed and credited back to the original form of payment. Please note that the timing of when the refund appears in your account can vary depending on your financial institution